NBN Plan

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[ What you need to know ]

Critical Information Summary CBIT Business NBN Unlimited

Information about the Service

Service Description The service is a broadband service which uses nbnTM network and provides access to the Internet and related services, such as VoIP and email.
Minimum term(s) 12 Months
Offer Includes
  • • 1 Static IPV4 IP Address
  • • Unlimited Download / Upload Quota
Offer Excludes
  • • CBIT Email address
  • • Battery backup. This means your voice and data services will be temporarily unavailable for the duration of the power outage.
  • • Central splitter for FTTB/N in standard installations.
Important Information Offer Conditions
  • • You must be the owner of the property (or have the owner’s consent) before NBN is installed
  • • Your service may be restricted if you fail to pay your bill on time
  • • To use the service, you require a compatible router. These may be purchased from the CBIT Sales Team.
Acceptable Use Policy All NBN Plans are subject to the Acceptable Use Policy found in the Terms and Conditions - https://cbit.net.au/legal/acceptable-use-policy
Service Availability CBIT’s nbn services are subject to availability and coverage.
Broadband Speeds Broadband speeds vary due to several factors, including but not limited to the access technology type used, speed plan you’ve chosen, network capacity, the performance of the local infrastructure and cabling, the number of users in your area, the equipment you use, the source and destination of content you access on the internet.

Information about Pricing

Setup Fees

(All prices include GST)

  • On-Site Install : $440

    (See Note 6 below)

  • Subsequent Install Charge: $440 + Labour Rate + Materials over and above the Self/On-site Install Charge

    (See Note 1 to 4 below)

  • New Development Charge: If you’re in a new development and not already connected to the nbn, NBN Co may charge $300 to connect your premises to nbn services. If applicable, the charge will be passed to you through CBIT.

    (See Note 5 to 6 below)

Minimum term(s)

  1. Subsequent Install is applicable to:
    1. Service Class 13 premises for any of the following scenarios:
      1. The user selects New Copper Pair (New Line)
      2. The user selects an inactive Copper Pair
    2. Service Class 12 premises and Service Class 11 premises EXCEPT the following scenarios:
      1. The user selects an active Copper Pair
      2. Initial Installation: when there is neither existing Active nor ""Line In Use"" Copper Pairs at the premises (location)
      3. The NBN definition on the Service Class for FTTB/FTTN can be found on the NBN FTTB and FTTN Fact Sheet
  2. For all scenarios where the Subsequent Install Charge does not apply, only the Self/On-site Install charge will apply.
  3. Labour Rate means $100 for each of the total number of man-hours of labour required to perform the relevant activity (rounded up to the next full hour).
  4. Materials means the cost of materials necessary to perform the relevant activity.
  5. NBN New Development Charge apply to the first order submitted and completed on or after 1st April 2016 for an NBN service at a new development location serviced by NBN.
  6. When there is an inflight order on a location that is ""New Development"", a new order on the same location will still be charged. Customer must wait for the inflight order to complete so that NBNCo can mark it as not ""New Development""."
  7. Self-Install means the Telco sends out a pre-configured CPE to the customer and customer install the equipment themselves.
  8. On-site Install means a Telco technician attends the customer site to install the CPE.
Monthly Minimum Charge
  • Monthly Charge: $150
  • Speed: Up to 100/40Mbps
  • Allowance: Unlimited
  • Total Minimum Price on a 12 Month Term: $1,800
Early Termination Charge Months remaining in contract x Monthly service charge = Early Termination Charge (ETC)
Relocation Charge $150
Additional Charges Additional/other charges may apply.

Billing Information

Billing Date Your bill is pro-rata’d to the end of the first month, and then for the full month of each subsequent month going forwards for the term of your contract. Bills will be issued on the 24th of each month for the following month.
Service Activation Date The service Activation Date is the date that your service is ready to use.
First Bill Charges Your first bill will include:
  • • Partial monthly charge from when the service was activated until the next Billing Date.
  • • Any additional charges for non-recurrent items used during that billing period
  • • The minimum monthly charge in advance for the next billing period
Payments CBIT accepts payment by Credit Card, or by Electronic Funds Transfer

Other Information

Installation If your installation is non-standard, the Telco will discuss and obtain your agreement to any additional charges before starting the work and these charges will appear on your bill.
Customer Service contact Details 1300 55 33 24
Mon-Fri: 9am to 5:30pm AEST
Outside Business hours please submit an email support request or leave a voicemail message for a call back.
Dispute resolution process Please submit your concerns to complaints@cbit.com.au
TIO contact details At CBIT, we pride ourselves in delivering superior customer service. However, if you have exhausted all avenues for resolving your complaint within CBIT and if you are still not satisfied with the offered resolution, you can contact the Telecommunications Industry Ombudsman (TIO) by phone on 1800 062 058. For full contact details, visit: http://www.tio.com.au/about-us/contact-us

The above information is based on the standard service offering and is only a summary. On occasion, CBIT may run special promotions which include additional discounts or other benefits. Where this document has been supplied as part of a special promotion, please refer to the original promotional description for any variations to the above.